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How to Cancel Your ISP / How to Switch Internet Access Providers

Switching Tips and Guidelines

  1. Make sure that you have set up your 695online.com account before canceling your old service, and that you notify your friends and family of your new 695online.com e-mail address.
  2. The fastest and most common way to cancel your account is by phone. Below is a list of some popular Internet service providers and their contact information for subscriber cancellation.

When you contact your provider to cancel your account, be sure to have the following information handy:

User-name (e-mail address)
Password
Mailing address and/or phone number
Credit card number that the service is billed to

If your provider is not listed here, please contact its customer service department for help with canceling your account.

  • America Online (AOL) How to cancel: Members can cancel over the phone or online. Phone: 1-888-265-8008 Online at Keyword: Cancel.
  • Worldnet (AT&T) How to cancel: Members must cancel over the phone. Phone: 1-888-613-3064
  • CompuServe How to cancel: Members must cancel over the phone. Phone: 1-800-848-8990
  • EarthLink / MindSpring To cancel your EarthLink service, call one of their support representatives. Cancellation requests via e-mail or any help forms will not be accepted. To cancel a standard access plan, call 1-800-890-6356
  • Juno How to cancel: Members must cancel over the phone. Phone: 1-888-811-5866
  • Microsoft Network (MSN) How to cancel: Members must cancel over the phone. Phone: 1-800-386-5550
  • SBC Yahoo: Members can cancel over the phone. Phone: 1-866-722-3425.
  • Nauticom How to cancel: Members must cancel over the phone. Phone: 1-724-933-9853
  • Prodigy How to cancel: Members must cancel over the phone. Phone: 1-800-213-0992
  • Stargate How to cancel: Members must cancel over the phone. Phone: 1-877-570-7827
  • Telerama How to cancel: Members must cancel over the phone. Phone: 1-877-688-3200
  • Verizon / GTE / Bell Atlantic How to cancel: Members must cancel over the phone. Phone: 1-800-927-3000 (select Option 2) 7 a.m. to 7 p.m. CST Monday through Friday You must have your user name and password.

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